Shipping Policy

Order Processing Time

All orders are processed within one to three business days after payment authorization is received. Business days are Monday through Friday, excluding federal holidays observed in the United States. Orders placed on weekends or holidays will begin processing on the next business day. During periods of unusually high order volume, such as promotional events, processing may take slightly longer than the standard one-to-three-day window. If we anticipate a delay in processing your order beyond our stated timeframe, we will notify you by email with an updated estimate and provide you with the option to cancel your order for a full refund if the delay is unacceptable to you.

You will receive a confirmation email once your order has been received and another email with tracking information once your order has been dispatched. If you do not receive a confirmation email within twenty-four hours of placing your order, please check your spam folder and then contact us through the contact page on our website so that we can verify the status of your order.

Shipping Times and Delivery Estimates

Once your order has been dispatched, delivery typically occurs within six to twelve business days. This estimate applies to all destinations we serve, including addresses within the United States and international locations. The actual delivery time may vary depending on the destination, local postal or courier efficiency, customs processing for international shipments, and other factors outside our direct control. We provide this estimate in good faith based on historical delivery data and carrier performance, but we cannot guarantee a specific delivery date unless we have explicitly agreed to do so in writing.

We ship to addresses worldwide. If you are unsure whether we ship to your location, please contact us through the contact page before placing your order. We reserve the right to decline orders to addresses that we cannot reliably serve due to carrier limitations, sanctions restrictions, or other operational constraints. In the event that we are unable to ship to your address after you have placed an order, we will notify you promptly and issue a full refund.

Free Shipping on All Orders

We offer free shipping on every order, with no minimum purchase requirement. The price you see at checkout includes the cost of shipping. There are no additional shipping charges added at any point in the transaction. This applies to all destinations we serve, domestic and international. We do not offer expedited shipping options at this time; all orders follow the same processing and delivery timeline described above.

Duties, Taxes, and Additional Fees

We cover all applicable duties, customs fees, import taxes, and any other charges associated with delivering your order to your destination. You will not be asked to pay any additional amount upon delivery. The total shown at checkout is the final amount you will be charged. If you receive any communication from a carrier or customs authority requesting payment for duties or taxes related to your order, please contact us immediately through the contact page so that we can resolve the matter. You should not pay any such request directly, as doing so may complicate our ability to reimburse you.

We are responsible for ensuring that our shipments comply with applicable import regulations. If a shipment is held or refused by customs authorities for reasons related to our documentation or compliance, we will work to resolve the issue and, if necessary, reship the order or issue a refund. If a shipment is held or refused due to incorrect address information provided by you, or due to your refusal to accept delivery, the standard return and refund terms described in our Refund Policy will apply.

Tracking and Delivery Confirmation

All orders are shipped with tracking information. You will receive a tracking number by email once your order has been dispatched. You can use this tracking number to monitor the progress of your shipment through the carrier’s website. Please note that tracking information may not update immediately after dispatch; it can take up to forty-eight hours for the carrier’s system to reflect the shipment. If you have not received tracking information within three business days of placing your order, please contact us through the contact page.

A delivery is considered complete when the carrier records the shipment as delivered to the address provided. We are not responsible for packages that are lost or stolen after delivery has been recorded by the carrier. If you believe your package has been delivered to the wrong address or has been stolen, please contact the carrier directly to file a claim and also notify us through the contact page so that we are aware of the situation. We will assist you to the extent we are able, but we cannot guarantee replacement or refund for packages that the carrier has recorded as delivered to the correct address.

Delays Beyond Our Control

While we make every effort to ensure timely delivery, there are circumstances outside our control that may cause delays. These include but are not limited to severe weather events, natural disasters, carrier disruptions, customs processing delays, and public health emergencies. We are not liable for delays caused by such events, but we will communicate with you about the status of your order and work to resolve any issues that arise. If a delay extends significantly beyond our stated delivery window, you may be eligible for a refund under the terms described below.

Shipping Delays and Your Rights

If we become aware that we will be unable to dispatch your order within the stated processing time, or if delivery is likely to exceed the stated delivery window by a significant margin, we will notify you promptly. Our notification will include the reason for the delay, a revised estimate if one is available, and information about your right to cancel the order for a full refund if you do not wish to wait. We will not substitute a gift card or store credit for a refund unless you expressly agree to accept one. Your decision to wait or to cancel is yours to make, and we will honor it .

This approach reflects our commitment to transparency and to the principle that you, as the customer, should have control over your own transaction. We do not believe in keeping customers in the dark about delays or in making the cancellation process difficult. If you choose to cancel due to a delay, the refund will be processed according to the terms in our Refund Policy.

Incorrect Addresses and Failed Deliveries

It is your responsibility to provide accurate and complete shipping information at the time of checkout. Please double-check your address before submitting your order, including apartment numbers, suite numbers, and any other details that may affect delivery. If you realize that you have provided an incorrect address, contact us immediately through the contact page. If your order has not yet been dispatched, we may be able to correct the address. If the order has already been dispatched, we cannot change the address, and you will need to work with the carrier directly.

If a package is returned to us as undeliverable due to an incorrect or incomplete address, or due to the recipient’s failure to claim the package from a local holding facility, we will contact you to arrange reshipment. Additional shipping costs for reshipment due to address errors are your responsibility. Alternatively, you may choose to cancel the order and receive a refund minus the original shipping cost, which we incurred on your behalf. If the package is returned as undeliverable and you do not respond to our contact attempts within thirty days, we will consider the matter closed and the order abandoned.

International Shipping Considerations

For international orders, the delivery timeline of six to twelve business days is an estimate and may be longer depending on the destination country’s customs procedures. While we cover all duties and taxes, we cannot control how long customs authorities take to clear a shipment. In some cases, customs processing can add several days or, in rare instances, several weeks to the delivery time. We appreciate your patience in such situations and will provide tracking information so that you can monitor the shipment’s progress.

Some countries impose restrictions on the import of certain types of apparel or require specific labeling or documentation. We make every effort to comply with these requirements, but if a shipment is held or refused due to regulatory issues that we could not reasonably have anticipated, we will work with you to resolve the situation, which may include reshipping the order or issuing a refund. We are not responsible for delays or refusals caused by your local customs authority’s interpretation of regulations, but we will not abandon you to deal with the situation alone.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our operations, carrier relationships, or applicable regulations. The version posted on our website at the time of your order is the version that applies to that order. We encourage you to review this policy before placing an order. If we make material changes that affect orders already in progress, we will notify affected customers directly.

Contact

If you have any questions about shipping, delivery times, tracking, or any other aspect of your order, please reach out to us through the contact page on our website. We aim to respond to all inquiries within one business day. We are here to help and would rather hear from you than have you feel uncertain about your order.