Refund Policy

Return Window

You may return most items purchased from our website within sixty calendar days of the delivery date. The delivery date is the date on which the carrier records the shipment as delivered to the address you provided. If you are returning multiple items from the same order, the sixty-day window applies to each item based on the single delivery date for the order.

We chose a sixty-day window because we understand that life is busy and that it can take time to try on clothing, assess fit, and decide whether an item works for you. You do not need to explain why you are returning an item. You do not need to provide a reason. You simply need to initiate the return within the window and follow the return instructions provided.

Condition of Returned Items

To be eligible for a refund, items must be returned in their original condition. This means the item should be unworn, unwashed, and free of odors, stains, pet hair, and damage beyond what would be expected from trying the item on. Tags should still be attached where applicable. We understand that trying on clothing is necessary to determine fit, and we do not penalize customers for doing so. However, items that show signs of actual wear — such as stretched fabric, makeup stains, deodorant marks, or washing — are not eligible for a full refund.

If an item is returned in a condition that we determine, in our reasonable discretion, to be inconsistent with the requirements above, we may decline the return or issue a partial refund. In such cases, we will contact you with our assessment and provide you with the option to have the item shipped back to you at your cost or to accept the partial refund. We do not donate or discard returned items without notifying you first.

How to Initiate a Return

To initiate a return, please contact us through the contact page on our website. Provide your order number and the item or items you wish to return. We will respond with instructions for returning the item, including the address to which it should be sent. Please do not send returns to any address other than the one we provide, as doing so may result in the item being lost or the return not being processed.

You are responsible for the cost of return shipping unless the return is due to our error (for example, if you received the wrong item or an item with a manufacturing defect). We recommend using a trackable shipping method for returns, as we cannot process a refund for an item that we do not receive. If you choose not to use a trackable method and the item is lost in transit, we will be unable to issue a refund.

Refund Processing Time

Once we receive your returned item, we will inspect it to confirm that it meets the condition requirements described above. We aim to complete this inspection within two business days of receipt. If the return is approved, we will initiate the refund to your original payment method. The refund will be processed within five to ten business days after the inspection is complete. Please note that this timeframe refers to the time it takes us to initiate the refund; your bank or payment provider may take additional time to post the credit to your account. We do not control that additional processing time and cannot expedite it.

You will receive an email notification when your return has been received and another notification when the refund has been initiated. If you do not receive these notifications within the expected timeframe, please contact us through the contact page so that we can investigate.

Refund Method

Refunds are issued to the original payment method used for the purchase. We do not issue refunds in the form of gift cards, store credit, or any other substitute unless you expressly request and agree to such an arrangement. If your original payment method is no longer valid — for example, if your credit card has expired or been canceled — please let us know when initiating the return so that we can discuss alternative arrangements.

If you used a combination of payment methods for a single order, the refund will be distributed proportionally across those methods according to the amounts originally charged. We cannot direct a refund to a different payment method than the one used for the purchase.

Exchanges

We do not offer direct exchanges at this time. If you would like a different size, color, or style, the most efficient process is to return the original item for a refund and place a new order for the item you want. This ensures that the item you want is reserved for you and shipped promptly, rather than waiting for the return to be processed before the new item is dispatched. If the item you want is out of stock by the time you place the new order, we apologize for the inconvenience, but we cannot hold inventory for exchanges.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us through the contact page within fourteen days of delivery. Provide your order number, a description of the issue, and photographs if possible. We will assess the issue and, if we determine that the item is indeed damaged or defective, we will offer you the choice of a replacement (if available) or a full refund. In such cases, we will cover the cost of return shipping, or we may not require you to return the item at all, depending on the nature of the issue.

Damage or defects that result from normal wear and tear, improper care (such as washing instructions not followed), or accidents after delivery are not covered under this provision. We reserve the right to determine whether an item is damaged or defective based on the evidence provided.

Items Not Eligible for Return

For reasons of hygiene and safety, certain items may not be eligible for return. This includes undergarments and intimate apparel that have been opened or worn, and any item that has been personalized or customized at your request. If an item is not eligible for return, this will be clearly stated on the product page before you complete your purchase. If you are unsure whether an item is returnable, please contact us before placing your order.

Late Returns

Returns initiated after the sixty-day return window will not be accepted unless you can demonstrate that the delay was due to circumstances beyond your control and you contacted us before the window expired to request an extension. We are reasonable people and will consider such requests on a case-by-case basis, but we cannot guarantee that an extension will be granted. If you are approaching the end of the return window and realize you need more time, please reach out to us before the window closes.

Refunds for Orders Cancelled Before Shipment

If you cancel your order before it has been dispatched, we will issue a full refund to your original payment method. The refund will be processed within five to ten business days of the cancellation. Because the order has not yet been shipped, there is no return shipping involved and no inspection required. To cancel an order before shipment, contact us through the contact page as soon as possible. If the order has already been dispatched, the standard return process applies.

Refunds for Shipping Delays

If we are unable to ship your order within the stated processing and delivery timeframe and you choose to cancel rather than wait for a delayed shipment, you are entitled to a full refund. We will not substitute a gift card or store credit for this refund. We will notify you of the delay and provide you with the opportunity to make this choice. If you do not respond to our delay notification within a reasonable period, we may proceed with the shipment or cancel the order according to the specific circumstances, but we will not keep your payment without delivering the product or providing a refund.

Chargebacks and Disputes

We ask that you contact us directly through the contact page before initiating a chargeback or payment dispute with your bank or credit card company. In most cases, we can resolve the issue quickly and to your satisfaction. A chargeback initiated without first contacting us may result in delays and may prevent us from processing your refund through our normal channels. We are committed to fair resolution and will work with you in good faith.

Changes to This Policy

We may update this Refund Policy from time to time. The version posted on our website at the time of your purchase applies to that purchase. If we make material changes that affect returns already in progress, we will notify affected customers directly. We encourage you to review this policy before placing an order.

Contact

If you have any questions about returns, refunds, or the status of a return you have already initiated, please contact us through the contact page on our website. We respond to all inquiries within one business day and are happy to help you navigate the process.