Privacy Policy

Information We Collect

We collect information that you provide directly to us, information that is collected automatically when you use our website, and information from third parties in limited circumstances.

Information you provide directly. When you place an order, create an account, contact customer service, or sign up for communications, you may provide us with your name, email address, shipping address, billing address, phone number, and payment information. We do not store full payment card numbers on our servers; payment processing is handled by third-party payment processors who are contractually obligated to protect your information. If you contact us through the contact page, we will retain the content of your message and our response so that we can assist you effectively and maintain a record of our communications.

Information collected automatically. When you visit our website, we and our service providers may collect information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other similar information. We collect this information through cookies, pixels, and similar technologies. Cookies are small data files placed on your device that help us recognize you on future visits, remember your preferences, and understand how you use the site. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the website.

Information from third parties. We may receive information about you from third parties in limited circumstances, such as when a payment processor confirms that your payment has been authorized, or when a shipping carrier provides delivery confirmation. We do not purchase personal information from data brokers or other third-party sources for marketing purposes.

How We Use Your Information

We use the information we collect to process and fulfill your orders, including shipping and delivery, payment processing, and customer service. We use it to communicate with you about your orders, respond to your inquiries, and provide updates about shipping and delivery. We use it to improve our website, products, and services, including analyzing how customers use the site and what products are of interest. We use it to prevent fraud and protect the security of our website and our customers. And, if you have opted in to receive marketing communications, we use your email address to send you information about new products, promotions, and other updates that we believe may be of interest to you.

We will not use your personal information for purposes that are materially different from those described in this policy without first obtaining your consent, unless we are required or permitted to do so by law.

Sharing of Personal Information

We share personal information with service providers who perform functions on our behalf and who need access to the information to perform those functions. These service providers include payment processors, shipping carriers, email service providers, analytics providers, and customer service platforms. We require our service providers to protect the confidentiality of personal information and to use it only for the purposes for which it was shared.

We may disclose personal information if required to do so by law, in response to a lawful request from a government authority, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal process. We may also disclose personal information in connection with a corporate transaction, such as a merger, acquisition, or sale of assets, in which case we will notify you of any change in ownership or use of your personal information.

We do not sell personal information. We do not share personal information with third parties for their own direct marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyze how the site is used. Some cookies are essential for the website to function properly, such as those that enable you to add items to your cart and complete checkout. Other cookies are used for analytics and performance, helping us understand which pages are visited most often and how customers navigate the site. You can manage cookie preferences through your browser settings.

We may use third-party analytics services that collect information about your use of our website. These services may use cookies and similar technologies to collect information such as your IP address, browser type, pages visited, and time spent on the site. The information collected is used to analyze and improve our website and services. We do not control the tracking technologies used by third-party analytics providers, and their use of information is governed by their own privacy policies.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order information is retained for the period required by applicable tax and accounting laws. Customer service communications are retained for a reasonable period to allow us to address follow-up questions and maintain a record of our interactions. Information collected through analytics is retained in accordance with the settings of our analytics providers.

When personal information is no longer needed, we dispose of it securely, either by deleting it from our systems or by anonymizing it so that it can no longer be associated with an identifiable individual.

Security

We take reasonable measures to protect personal information from unauthorized access, use, disclosure, alteration, and destruction. These measures include encryption of data in transit, access controls on our systems, and regular review of our security practices. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your information and will notify you promptly if we become aware of a security incident that affects your personal information.

Your Rights and Choices

You may request access to the personal information we hold about you, request that we correct inaccurate information, or request that we delete your personal information. You may also opt out of receiving marketing communications at any time by using the unsubscribe link in any marketing email or by contacting us through the contact page. Please note that even if you opt out of marketing communications, we may still send you transactional communications related to your orders, such as shipping confirmations and refund notifications.

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and how we use it, the right to request deletion of your personal information, and the right to opt out of the sale of personal information. We do not sell personal information, so the opt-out right does not apply in practice, but you may still exercise your other rights by contacting us through the contact page. We will not discriminate against you for exercising your privacy rights.

Children’s Privacy

Our website and services are not directed to children under the age of thirteen, and we do not knowingly collect personal information from children under thirteen. If we become aware that we have collected personal information from a child under thirteen, we will take steps to delete that information promptly. If you believe that a child has provided us with personal information, please contact us through the contact page.

International Users

We operate globally and may transfer personal information to countries other than the one in which you reside. These transfers are necessary to process your order and provide our services. When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect the information in accordance with this policy and applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The version posted on our website at the time you provide personal information is the version that applies. If we make material changes that affect how we use personal information we have already collected, we will notify you by email or by posting a prominent notice on our website. We encourage you to review this policy periodically.

Contact

If you have questions about this Privacy Policy or about how we handle your personal information, please contact us through the contact page on our website. We will respond to privacy-related inquiries within a reasonable timeframe and in accordance with applicable law.